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Disclaimers

TERMS & CONDITIONS

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DELIVERY ISSUES

Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.

If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) 463-3339.

Due to privacy concerns, Hazel & Wood Home Decor cannot reach out to FedEx on behalf of the customer.

Fedex will allow you to file a claim.  If you live in an area with a high risk of package theft,

please reach out to us when you place your order to request a "signature required" delivery.

ARRIVAL DATES

Hazel & Wood Home Decor does its best to assure merchandise arrives within the quoted delivery

time frame.  If an unforeseen delay occurs, we will do our best to notify you in advance,

however we do not provide monetary compensation for late deliveries.  

COLOR & FINISH

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

HOW TO MAKE A RETURN

  1. If you would like to make a return, please reach out to Hazel & Wood Home Decor Customer Service at info@hazelandwood.com to verify return eligibility before sending pieces back.

  2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.

  3. Please note that a restocking fee of 15% of the order total will be applied on all returns

  4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.

  5. Eligible returns will receive a refund.  

REFUNDS

Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected. If eligible, credits will be issued for the purchase price, minus any restocking fees. Please allow up to 14 days for your credit to process.

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Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase.It will take up to 14 days from the date Hazel & Wood Home Decor has received your return for your account to be credited.

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NON-REFUNDABLE ITEMS

  • Imperfect Items

  • Clearance Items

  • Custom Orders

  • International Orders

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